Webex Teams Ucm Calling

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Iron Bow’s Unified Communications Manager Cloud (UCM) for commercial organizations solution, powered by Cisco, delivers enterprise-grade calling and collaboration tools so your teams can collaborate securely from any location. This solution helps to reduce costs, improve efficiencies and streamline workflows.

Deployment Guide for Calling in Webex (Unified CM) PDF - Complete Book (5.61 MB) View with Adobe Reader on a variety of devices. When you have added the Cisco calling integration, you can launch a Webex Teams or Cisco Jabber call directly from your messaging app. When you click the call button, the integrations identify who you’re chatting with, resolves their calling address, and passes this information to your installed Cisco client which starts a Cisco voice or video call.

UCM paves the way for a smooth migration from on-premises deployments to the cloud aligned with your business strategy. It shifts communication infrastructure from a capital expenditure (CapEx) model to an operating expense (OpEx) financial model – allowing you to pay only for what you need when you need it. You maintain management and control as you scale up or down based on your needs.

UCM Cloud for Commercial Organizations

Teams

Cloud Collaboration

Iron Bow’s Unified Communications Manager Cloud (UCM) for Commercial is part of Cisco’s Cloud Calling portfolio of services offering voice, video, messaging, meeting and mobility solutions with features and benefits of IP phones, mobile devices and desktop clients. This offering features commercial and administrative tools to include Webex Teams and Webex Meetings. UCM uses an as-a-service cloud approach to reduce complexity for in-house IT Teams. UCM Cloud is hosted and operated in North America, Europe, the Asia Pacific region and Japan.

Secure Integration of Cisco Collaboration Solutions with Microsoft Teams and Office 365

Working in conjunction with Cisco, Iron Bow provides direct integration of Cisco enterprise calling, video and meeting capabilities with Microsoft Teams, solving the burden for end users needing to use multiple clients and platforms. You can now leverage Microsoft Teams as the desktop content and messaging platform to launch a call using a Cisco calling infrastructure.

UCM Cloud Benefits

  • Increased team productivity – collaborate anywhere, supporting a mobile workforce
  • Support of BYOD – flexibility for users to choose the best device for their needs
  • Improved communications – advanced collaboration and messaging tools
  • Reduced IT complexity – standardized and consolidated services and management
  • Maximized Resources – free-up your IT team to focus on your mission

Secure Cloud Calling and Meeting Solutions

  • Voice Calling – A full set of IP telephony services including voicemail and unified messaging; access messages from an IP phone, mobile phone or desktop client.
  • Video – Meet face-to-face from anywhere to present, share and collaborate, anytime.
  • Instant Messaging and Presence – Make your availability known from any device. One-click instant messaging, phone and video calling, or face-to-face video meeting and real time content sharing.
  • Mobility – Take calls, send instant messages and stay in touch from anywhere. Easily move between desktop and mobile devices with access to all features.
  • Webex Meetings – Share documents, presentations and applications with integrated audio and video anytime on any mobile device or your own video device.
  • Webex Teams App – Combines important business capabilities in one simple interface for video meetings, group meetings, file sharing or white board sessions.

Why Iron Bow Technologies

  • Cisco partner since 1998 (Gold Partner Certified)
  • Master Collaboration, Security, Enterprise Networking, Cloud/Managed Service Provider and Data Center Specialization
  • Over 15 Cisco Certified Internetworking Experts
  • First to deploy UCM in both commercial and federal environments
  • Cisco Webex Contact Center and Unified Contact Center Express Specialization
  • 24×7 U.S. based Operations Center

Learn More

Iron Bow in Action

Upgrading Collaboration Applications and Support

A national foundation needed to upgrade and migrate it’s on-premises voice and video endpoints and infrastructure to better serve it users. Iron Bow implemented Cisco’s Unified Communication Manager (UCM) cloud solution to provide an enterprise-ready platform to provide voice, video, instant messaging, presence and conferencing as-a-service to 250 users. Iron Bow led the full lifecycle of this project – initial environment analysis, reviewing system requirements, architecture design, cloud infrastructure design, installation and migration. UCM allowed the customer to move from CapEx costs to OpEx, reduced IT complexity, and modernized collaboration capabilities. With Iron Bow managing UCM, IT staff can concentrate on more strategic initiatives.

Enabling In-Office Communications from Anywhere

A global law firm wanted to streamline its voice and video endpoints at locations worldwide. Iron Bow led the migration of voice and video endpoints at 10 locations as well as an on-premises solution in Dublin, Ireland to Cisco’s Unified Communication Manager (UCM) cloud. Upon making the switch, the firm saw increased mobility for users as they could now make and receive calls on any device as if they were in the office. Iron Bow provides Tiers 2 and 3 technical support as well as monitoring and management.

Seamless Cloud Applications Across the Enterprise

Iron Bow deployed the UCM solution to 10,000 users at a federal agency with demanding security and user identification requirements. The client had a federated IT architecture where four separate and independent domains needed to be able to access the cloud applications and communicate seamlessly across the enterprise. Iron Bow worked closely with the client to evaluate, test and select the domain management vendor best suited to provide the necessary integration and SAML identification and authorization solution.

Our engineers are certified in the latest collaboration and unified communication technologies and will work with your organization to maximize efficiencies.

Our solutions scale to meet your organization's ever-changing requirements with on-demand, pay-as-you-go options.

We are laser-focused on implementing a solution to enable your organization to securely and confidently pursue successful business outcomes.

  • Cloud
  • Collaboration
  • Cyber
    Security
  • Data
    Center
  • Digitization
    + IoT
  • Managed
    Services
  • Mobility +
    End User Devices
  • Networking

The move to cloud collaboration is the single biggest change to the way enterprises communicate since Cisco revolutionised the private branch exchange (PBX). Back then, we pioneered voice over IP, then telepresence and unified communications. The change to cloud promises to be even more significant. Cloud technology makes it possible to deliver new, cognitive collaboration user experiences. It allows seamless integrations with your business applications. It drives increased business value through advanced telemetry analytics capabilities. That is not to mention new capabilities which are yet to be imagined.

We are innovating to help organisations change the way they work with our cloud solutions. But we know from experience that transitioning to cloud collaboration may take longer for some organizations, compared to others. Many are moving to the cloud now. And if that’s you – we’re ready to help you transition as fast as you are ready to. For others, significant functional requirements, compliance or operational policies mean that it may be years before all your applications can move to the cloud. Indeed, some may not be able to adopt cloud solutions for the foreseeable future. Every organisation has their own challenges and priorities. No one size fits all. That’s why our strategy is cloud first, but not cloud only. We will continue to deliver the best, most secure on-premises collaboration experiences. At the same time, we will enhance the value of your investments by connecting to new cloud services.

Over many years we have developed Cisco Jabber and Cisco Unified Communications Manager. Together, they feature the most comprehensive on-premises enterprise calling and unified communications capabilities. Over forty-five million Jabber users and over ninety million Cisco IP Phones are deployed worldwide.

More recently, we have developed Webex Teams to take team collaboration to the next level. Webex Teams offers persistent messaging, calling, meetings, content sharing, whiteboarding. And new cognitive collaboration experiences!

In November we announced Jabber /w Teams Messaging Mode. It enables Cisco Jabber customers to take their first steps with modern team messaging, powered by Webex.

Webex Teams Calling (UCM)

Lorrissa Horton mentioned in her blog, we are providing a unified experience across both cloud and premises solutions. This means, that if and when you decide to transition to cloud, you can reduce the need for expensive retraining and change management programs.

So now, for organisations that are ready to go all-in on agile team collaboration, we have a new option for Webex Teams. Calling in Webex Teams can now be powered by Cisco Unified Communications Manager. It means you have a single app for common collaboration tasks – meetings, messaging, and calling.

This new option provides a scalable and cost-effective approach to hybrid deployments of Unified Communications. It allows you to enhance the value of your in-place investments in Unified Communications Manager. At the same time, you can transform team collaboration with Webex Teams cloud services.

Webex Teams app now directly registers with your Cisco Unified Communications Manager or a Cisco-Powered solution based on Cisco HCS. From the Webex Teams desktop app, you can:

  • Make and receive calls
  • Mute, hold and resume calls
  • Merge and transfer calls
  • View local call history
  • Place a call from your deskphone, controlled by the Webex Teams app
  • Automatically update your presence status when in a call
  • Share your screen with person you’re on a call with

Webex Teams Ucm Calling Center

Calling in Webex Teams (UCM) is generally available (GA) from the end of June for the desktop app (Windows / Mac). We are also previewing a subset of calling features in the Webex Teams app for mobile devices. GA will follow later this summer.

Choices to Suit Your Workstyle

We recognise that customers have different workstyles and processes. These processes are key to your success. Some organizations, departments or users are calling-centric, but with emerging teamworking needs. Others are more focussed on teamworking, with occasional calling needs. Jabber Team Messaging Mode and Calling in Webex Teams are flexible solutions that meet the requirements of your all your users. They feature similar unified app experiences. This means that you can minimize extensive change programs and build on the investments you have already made with Cisco. Only Cisco is offering this level of flexibility to enable a smooth transition to cloud.

We’re not done there. We have comprehensive roadmaps for Cisco Jabber, Unified Communications Manager, IP Phones, and Headsets. As more people are adopting mobile team collaboration tools, we are building tight integration between our collaboration apps and headsets. The result will be amazing user experiences and simplified administration.

Webex Teams Ucm Calling System

CiscoWebex Teams Ucm Calling

Over the coming months you will also see how we are continuing to evolve Cisco Jabber. Jabber 12.7 will feature a new, modern design with the option to have messaging spaces in a single window. We’re also introducing dark- and light-mode options. These new, flexible options provide enhanced user experiences for your Jabber users, and provide visual alignment with Webex Teams if and when you want to transition some or all of your organization.

Transition Your Infrastructure if and When You Ready

This week, Scott Hoffpauir discussed how calling in the Webex Teams app can also be powered by Webex Calling. So, if you are ready to move all your collaboration applications to the cloud today – you can. Webex Teams now delivers a comprehensive solution with cloud meetings, team collaboration, and calling.

Webex Calling App

Or, you can start with Webex meetings and team collaboration now, with calling powered by Unified Communications Manager. Then, when you reach the next refresh cycle for your on-premises UC infrastructure, you have the option to move your calling to the cloud. Disruption to your end users is minimized as they will continue to use the same Webex Teams app.

Webex Teams Ucm Calling App


Webex Teams Ucm Calling