There are three sections in this document:

Section 1: Key Citrix Receiver Updates settings for troubleshooting

Section 2: Citrix Receiver Updates Logging

Section 3: Troubleshooting Citrix Receiver Updates

Section 1: Key Citrix Receiver Updates settings for troubleshooting

You can configure Citrix Receiver Updates as follows:

1. Right-click the Citrix Receiver for Windows icon in the notification area.
2. Select Advanced Preferences, and click Auto Update. The Citrix Receiver Updates dialog appears.

By default, the Yes, notify me option is enabled.

If an administrator manages the user account or if an user is under a company policy, the Receiver Updates options might be set according to the administrator-specified settings.

This is the only setting for Citrix Receiver Updates that is available for an end-user modification.

Citrix Receiver Updates rollout period:

Citrix Receiver Updates rollout do not happen to all users on same day or at the same time. It depends on the delivery period and delay groups. Ideally delivery period is 30 days. So, users will get Receiver and related plug-ins updates any day between Day-01 and Day-30.

Citrix Workspace For Windows 10

Based on the delay group settings, updates are available at the beginning, the middle, or the end of the delivery period.

The delay groups are categorized as follows:

1. Fast – Update rollout happens at the beginning of delivery period.
2. Medium – Update rollout happens at mid-delivery period.
3. Slow – Update rollout happens at the end of delivery period.

Citrix Receiver Updates can be configured to deliver only updates marked for Long Term Support Releases (LTSR) or Current Releases (CR). The default is to accept CR updates.

These settings can be configured during Citrix Receiver for Windows installation, or using the Group Policy Object administrative template, or the StoreFront Account.

The registry location for each of these methods is:

1. Install Time: HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeCitrixICA ClientAutoUpdateCommandline Policy
2. GPO: HKEY_LOCAL_MACHINESOFTWARE[WOW6432Node]PoliciesCitrixICA ClientAutoUpdate
3. StoreFront: HKEY_CURRENT_USERSOFTWARECitrixReceiverSRStore<some random number>Properties

The relevant registry values to examine are:

For Install Time and GPO configured settings

Value: Auto-Update-Check

possible data:

“Auto” (default) – perform auto updates,
“Manual” – updates are only fetched when the user makes a check request from the Receiver menu,
“Disabled” – no updates checks will be made.

Value : Auto-Update-LTSR-Only

possible data:

“True” – the updater will ignore any updates that are not marked as being LTSR valid,
“False” (default) - the updater will accept any updates.

Value : Auto-Update-Rollout-Priority

possible data:

'Fast” – updates will be accepted towards the beginning of the delivery period,
“Medium” – updates will be accepted towards the middle of the delivery period,
“Slow”– updates will be accepted towards the end of the delivery period.

For StoreFront Account configured settings

Value: Enable

possible data:

” True” (default) – perform auto updates,
“False” – updates are only fetched when the user makes a check request from the Receiver menu

Value : LTSROnly

possible data:

“True” – the updater will ignore any updates that are not marked as being LTSR valid
“False” (default) - the updater will accept any updates.

Value : BucketId

possible data:

'Fast” – updates will be accepted towards the beginning of the delivery period,
“Medium” – updates will be accepted towards the middle of the delivery period,
“Slow” – updates will be accepted towards the end of the delivery period.

Section 2: Citrix Receiver Updates Logging

Before you troubleshoot any issues with the Citrix Receiver Updates functionality, enable logging for Citrix Receiver Updates.

In Citrix Receiver for Windows Version 4.9, Citrix Receiver Updates logging is disabled by default.
In Citrix Receiver for Windows Version 4.8, Citrix Receiver Updates logging is enabled by default.

Citrix Receiver Updates logs can be found at /%temp%/<CitrixAutoUpdate _.log>

To enable Citrix Receiver Updates logging using the registry editor:

1. Launch the registry editor.

2. Navigate to HKEY_LOCAL_MACHINESOFTWARECITRIX.
   Note: If you are an individual user, navigate to HKEY_CURRENT_USER SOFTWARECitrix.

3. Add a new DWORD value.
   On 32-bit systems:
   HKEY_LOCAL_MACHINESOFTWARECitrix
   Name: AutoUpdateTracingEnabled
   Type: REG_DWORD
   Data: 1
   On 64-bit systems: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrix
   Name: AutoUpdateTracingEnabled
   Type: REG_DWORD
   Data: 1

4. Save and close the registry editor.

5. Restart the Citrix Receiver for Windows session for the changes to take effect.

Section 3: Troubleshooting Citrix Receiver Updates

Check for the requirements below as part of troubleshooting Citrix Receiver Updates.

1. If you have configured an SSL intercepting outbound proxy, you must add an exception to the Receiver Citrix Receiver Updates Signature service (https://citrixupdates.cloud.com) and the download location (https://downloadplugins.citrix.com).
2. If the Receiver for Windows session is running on a VDA, Citrix Receiver Updates is disabled.
3. If the Receiver for Windows is running on an end-point where the Desktop Lock component is enabled, Citrix Receiver Updates is disabled.
4. In Citrix Receiver for Windows Version 4.8, Citrix Receiver Updates was not functioning in a proxy setup. This issue has been addressed in Version 4.9.
5. The Citrix Receiver Updates functionality is not available when a user with administrator-level privileges has installed Citrix Receiver for Windows, and an individual user(non-admin) is accessing Citrix Receiver for Windows.

Common issue #1: Software is up-to-date:

Most Recent Version Of Citrix Receiver

To check for updates manually, select the Check for Updates option from the Citrix Receiver for Windows icon in the notification area. When you check for updates manually and do not find any update available, it is due to one of the following reasons:

1. No updates are available.
2. Your account is set to a medium or slow category in the delay group. This indicates that the update rollout happens at the middle or at the end of the delivery period.

The following dialog appears when you check for updates manually and when no updates are available.

Solution:

You can check for updates at a later time or wait for the Citrix Receiver Updates notification.

Common issue #2: Issue when checking for update:

An update check can fail for various reasons. For example:

1. No network connection during update check.
2. Firewall settings don’t allow the connection to update server.

The following error message appears if there is an issue when checking for update.

Solution:

Ensure that your network connection is working properly. Alternatively, also verify that the firewall settings are not blocking the connection to Citrix update server.

Common issue #3: Issue when downloading the update

There is a network connection issue when checking for update or when you click the Download option.

The following error message appears if there is an issue when downloading the update.

Solution:

Ensure that your network connection is working properly.

Common issue #4: Error during installation:

Citrix Receiver For Windows 10 Latest Version

During update installation, the following issues might occur:

1. Not enough disk space
2. During installation, if the operating system starts with any other installation, Citrix Receiver installation turns unresponsive and the update installation fails.

The following error message appears if the Receiver Update install occurs at the same time as another install on the system.

Additional Resources:

Resume auto-update for Citrix Receiver
Receiver for Mac Auto-Update Troubleshooting Guide
Citrix Receiver Auto-Update Frequently Asked Questions

ReceiverCleanupUtility.zip

Software Solution Disclaimer

This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided 'AS IS.' You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).

CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN 'AS IS' BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.

Applicable Products

Important Notes

Description

The Receiver Clean-Up utility is designed to assist with the following scenarios:

• When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
• When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
• If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
• The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed and HDX RealTime Media Engine if installed.

Table of Contents

How to Use the Citrix Clean-Up Utility

The Receiver Clean-Up Utility is a standalone executable file and does not require installation.

Although the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.

Caution: Always back up the registry.

1. Run the Receiver Clean-Up Utility with administrator privileges.
2. Restart the machine when the utility finishes.

Note: The Receiver Clean-Up Utility can be run in unattended mode if desired using the /silent command line option.

C:/> ReceiverCleanupUtility.exe /silent

ReceiverLogs folder is created in the location where the utility is run and tracks all uninstall actions and results.

NOTE: In order to improve the Citrix Receiver experience, anonymous uninstall data will be sent to Citrix. To disable the collection of uninstall data, please use /disableCEIP command line parameter.

Data Modified by Receiver Clean-Up Utility

The utility terminates all Receiver processes prior to running the uninstall process. Refer to the ReadMe file included with the tool for a list of items that will be removed during the clean-up process.

How to Undo the Changes Made by Receiver Clean-Up Utility

The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file ReceiverLogsRegBackup.reg before running any clean-up and deletion process.

To undo the changes:

1. Reinstall Receiver for Windows
2. Import the RegBackup.reg file to restore settings and customizations in the registry.

Uninstalling Receiver Clean-Up Utility

Latest Version Of Citrix

Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.

Prerequisites

Required Security Permissions

Read, write, and modify access permissions are required for the following:

• Local machine registry (HKLM)
• Local user registry (HKCU)
• Default user profile on computer
• %programfiles%citrix on 32-bit systems or %programfiles(x86)%citrix on 64-bit systems

Known Issues

The Receiver Clean-Up Utility does not support non-Administrator users with roaming profile.

If Receiver is not installed at the default location, the Receiver Clean-Up Utility might not work properly.

Citrix Receiver Update Windows 10

Contact Information

Questions? Concerns? Send any feedback for this tool to supporttools@citrix.com.

Additional Information

CTX325140 - How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
CTX134237 - How to Remove Files Remaining on System after Uninstalling Receiver for Mac
Downloads - Citrix Receiver for Windows

Disclaimer

These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.